General FAQs

You can place an order directly through our website by selecting the items

you wish to  purchase and proceeding to checkout. You can also contact us via phone or email for bulk or custom orders.

Orders within Amman are typically delivered within 1-2 business days.

For other regions in  Amman , delivery may take up to 5 business days.

Yes, we offer home delivery across Jordan. Delivery charges may vary depending on the location.

Yes, free shipping is available on orders over 50 JOD within Amman.

 

Yes, after placing your order, you will receive an email with your order details and confirmation. If you don’t receive it within a few minutes, please  check your spam folder or contact us.

     Yes, cash on delivery is available for orders .

You can return any product within 7 days of purchase, provided it is in its original condition and packaging. Certain custom items may not be eligible for returns.

To initiate a return or exchange, please contact our customer service team via email or phone. We will guide you through the process and arrange for pickup if needed.

Refunds are processed within 5-7 business days after we receive the returned item and verify its condition.

 

Yes, we provide special pricing and discounts for schools, universities, and other institutions. Please contact us for more details.

Yes, we offer custom solutions for bulk orders. If you need specific products that are not listed on our website, please reach out to us, and we’ll do our best to accommodate your needs.

 

You can reach our customer support team via phone at (+962 785922220 / +962 786912373 / +962 6 5825744],email at ( Almashreq.jo@gmail.com),or through our contact form on the website.

Our business hours are Saturday  to Thursday, from 8 AM to 6 PM. We are closed on Fridays and public holidays.

 

ALMASHREQ specializes in importing and distributing school stationery, office supplies, art supplies, and printing services. We have been serving clients across various sectors since 1991.

Our main showroom are located in Al-Bayder Industrial Area in Amman. You can visit us or arrange for delivery directly through our online store.

 

         Yes, we specialize in bulk orders for businesses, schools, universities, and              NGOs. Please contact our sales team for a personalized quote and special             pricing.

Yes, we offer competitive discounts on large orders. The discount rate depends on the volume and type of products ordered.

 

Yes, we have a dedicated collection of high-quality art and architecture supplies. You can browse our special collection on the website or visit our showroom for more details.

If you need a specific product that isn’t available on our website, please contact us with the details, and we’ll do our best to source it for you.

Yes, we offer customized packages and solutions for schools, universities, and other educational institutions. Contact us to learn more about our educational packages.

We are open to partnerships with educational institutions, including special pricing, sponsorships, and joint initiatives. Please reach out to discuss collaboration opportunities.

You can subscribe to our newsletter, follow us on social media, or check the “Promotions” section on our website for the latest deals and offers.

Yes, we have a loyalty program for frequent customers.

Yes, we offer printing services and can customize products such as notebooks, pens, and office supplies with your company logo or designs.

We provide various customization options for corporate clients, including logo placement, custom packaging, and branded stationery sets. Contact us for more details.